Frequently Asked Questions
Everything you need to know about your beauty shopping experience.
How long does shipping take for my beauty supplies?
Standard shipping typically takes 3-5 business days. We offer expedited options at checkout if you need your products sooner for professional or personal use.
Can I return hair or makeup products if I change my mind?
Due to hygiene and safety standards, we only accept returns on unopened, unused items in their original packaging within 30 days of purchase.
Are the products sold on Beauty Exchange Supply authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors and official brand partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
Do you offer professional discounts for salon owners and stylists?
Yes, we have a Pro Membership program. Please submit your professional license through our 'Pro Portal' to unlock exclusive trade pricing.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.